Customer Success Specialist
We’re looking for an empathetic and patient person with excellent communication skills that enjoys solving tricky customer problems while looking for ways to improve customer experience in the long-run.
Responsibilities and Duties
- You’ll guide customers through learning to use our software and help them to troubleshoot issues through email
- Categorize and quickly respond to customer questions and requests via email
- You’ll improve our product by gathering customer feedback and recognizing areas where customers are struggling that we need to address
- You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized
- You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content
- You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Cflow/ CavinHR/ SkillRobo, they will think of the experiences they have with you
Qualifications and Skills
- Proven experience (1 to 4 years) in technical customer support or help desk role.
- Highly-skilled in written and verbal communication in English.
- Ability to multitask on various client issues and prioritize issues.
- Able to explain complex concepts in easy to understand language.
- Hungry to play an impactful role and not afraid to fail.
Note: We are looking for Customer Support candidates with 1 to 3 years of experience in Chennai location only.