11th March 2016
How do I identify bottlenecks in my process?
Using CFLOW, you not only gain the benefits of streamlining your workflow and improving your productivity, you will have the opportunity to continuously improve your workflow and efficiency. You can set up SLAs easily by configuring the benchmark hours for completing a request in the Workflow Properties screen as shown below.

You can visually identify the workflows that are within your SLAs, the workflows that are close to breaking your SLA and the ones that are delayed. This can be accessed from the Workflow Analytics screen.

You can drill down and identify the process stages that are delaying your workflows.